How can we help?

Most questions are answered below. Still stuck? Email us at hello@ripperreceptionist.com — we usually reply within 4 hours.

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Set up Mia in 5 minutes
How to forward your existing number to Mia
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Manage your subscription
Update card, change plan, cancel
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Talk to a human
Email hello@ripperreceptionist.com
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Getting Mia answering your calls

Set up call forwarding (5 minutes)

1
Step 1: Sign up at ripperreceptionist.com and complete onboarding.
2
Step 2: In the dashboard, choose your carrier — Telstra, Optus, Vodafone, or landline.
3
Step 3: Dial the forwarding code shown for your carrier. The code forwards your calls to Mia automatically.
4
Step 4: Test by calling your own number from another phone. Mia answers.

Forwarding codes by carrier

Dial these with your own Mia number in place of ⟨your Mia number⟩ - your dashboard (Settings → Forwarding) shows these exact codes with your number filled in, ready to tap.

CarrierAlways forwardWhen unansweredWhen busy
Telstra Mobile**21*⟨your Mia number⟩#**61*⟨your Mia number⟩**10#**67*⟨your Mia number⟩#
Optus Mobile**21*⟨your Mia number⟩#**61*⟨your Mia number⟩**10#*67*⟨your Mia number⟩#
Vodafone Mobile**21*⟨your Mia number⟩#**61*⟨your Mia number⟩**10#*67*⟨your Mia number⟩#
Telstra Landline*21*⟨your Mia number⟩#*61*⟨your Mia number⟩#*67*⟨your Mia number⟩#
LandlineContact your provider
1300 numberUpdate routing in provider portal

How to cancel forwarding

  • Dial ##21# to cancel always-forward
  • Dial ##002# to cancel all forwarding at once
  • Takes effect immediately

Guides

Step-by-step help for the things you set up once and then leave running.

Connecting your AI assistantGive an AI assistant secure, read-only access to your business with an access key.Taking depositsAsk for a deposit before you start, let Mia offer one on calls, and hold a booking until it is paid. (Pro and Pro Max)Letting customers pick a new timeHow the re-time link works: you send it, the customer proposes a time, you confirm, and everyone gets told.Chasing documents with Get DocsWhat the client sees, what the reminders do, and why chasing stays off until you turn it on.Closing a jobWhich links go dead, which reminders stop, and why a paid deposit is always your call.Engagement lettersWhat the letter shows, how a client accepts it online, and what happens the moment they do.

Common questions

Still need help?

We typically reply within 4 hours, 7 days a week.