For Australian cafes and restaurants

Mid-service. Mia takes the call.

Reservations, catering enquiries, hours questions. Mia puts the booking IN the book — table, time, party size, dietaries — without pulling anyone from service.

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✓ 14-day refund — you only pay for the minutes you use✓ Live in 5 minutes✓ No lock-in

THE PART NOBODY ELSE SHOWS YOU

Mia doesn't stop at hello.
Watch a call become cash.

This is the actual product. Every call becomes a job, every job moves through your pipeline, and Mia chases the invoice by SMS so you don't have to.

RipperReceptionistAnswering

01 · HOME

G'day Bob

Running solo? Mia answers while you're on the tools.

Mia this week: 16 calls · 16 jobs · $275

1 · Captured. The call ends, the job already exists.

🔧 Jobs← Home

02 · JOB PROGRESS

Walsh · table of 6 · Sat 7pmNew

captured by Mia · 13 July, 7:15 pm

1New

2Quoted

3Accepted

4Booked

5Complete

6Invoiced

7Paid

2 · Moving. Quote → booked → done, one tap per stage.

💲 Get paid← Home

03 · MONEY

OWED TO YOU

$166.10

BOOKED AHEAD

$59.30

Payment chasing: ON · texts cost 15c

3 · Paid. Mia chases the invoice so you never have to.

Home · Get Paid · Jobs · Settings — the whole back office, on your phone.

Mia· RipperReceptionist Demo

Lunch service in full swing. Nobody can leave the floor.

Caller

Hi, I was hoping to book a table for eight people tonight around seven. It's a birthday dinner. Do you have anything available?

Mia

A birthday, lovely! Table of eight, tonight around seven. Let me take the details: can I grab your name and a contact number?

Caller

It is Melissa, and if there is any chance of a spot near the window, that would be great.

Mia

Noted, window if we can. Any dietary requirements across the group? The owner will confirm your table within the hour, and everything is going through to them right now.

SMS to ownerBooking request sent to owner

Party8 guests, tonight 7pm

OccasionBirthday dinner

RequestWindow table if possible

DietariesCaptured

✓ A high-value group reservation is secured during the busiest period of the week without a single staff member leaving the floor.

24/7

always answering

setup fee

5 min

go-live

No lock-in

cancel anytime

Real challenges

Why calls get missed.

Phones ring during service, floor staff cannot answer

During a lunch rush or Friday dinner service, every team member is on the floor or behind the pass. The phone rings for a reservation or catering enquiry and nobody can step away to answer it. According to data from 1,067 Australian restaurants and cafes, venues miss roughly one in three inbound calls on average, and 63% of high-volume phone orders arrive on Friday through Sunday, precisely when staffing pressure peaks.

Source: callotto.ai — 'Australian restaurants miss around one in three calls. 63% of high-volume phone orders arrive Friday through Sunday.'

Missed calls are invisible in the POS, revenue bleeds silently

A missed reservation call never appears in your end-of-day report. There is no declined transaction, no cancellation record. The Restaurant Phone Report 2026 estimates that a venue missing just five revenue-related calls per day loses an estimated $52,000 per year, and over 70% of missed calls relate directly to revenue, bookings, takeaway orders, and catering requests. Because the loss never shows up as a line item, most operators underestimate it significantly.

Source: callotto.ai — 'Over 70% of missed calls relate directly to revenue. Missing five revenue calls daily costs approximately $52,000 annually.'

Callers do not leave voicemails, they call a competitor

Australian consumers expect a fast answer, particularly for time-sensitive requests like same-day bookings or function enquiries. An estimated 85% of callers whose calls go unanswered never try again, and only 20% of callers leave a voicemail. Large group reservations and catering leads, which carry the highest per-booking value, are lost entirely with no record and no recovery opportunity.

Source: smbtech.au — 'up to 85% of people whose calls are not answered will never call back. Only 20% of callers use traditional voicemail systems'; autopilotgenie.com — 'Hospitality and Dining: 25% miss rate'

The same handful of questions consume the whole shift

Opening hours, parking, whether the kitchen is still serving, whether a table for six is possible tonight. Individually these calls carry very little revenue, but they arrive constantly, and each one pulls a staff member away from guests already in the room. The bookings that do matter then queue behind them.

How Mia handles it

Real calls. Real outcomes.

Saturday 12:10pm

CALLER

"Hi, I was hoping to book a table for eight people tonight around seven. It's a birthday dinner. Do you have anything available?"

MIA

Mia answers on the second ring while service is in full swing. She confirms the date, time, party size, and occasion, asks for the caller's name and a contact number, checks any dietary requirements, and notes they would like a spot near the window if possible. She tells the caller the owner will confirm within the hour and sends an immediate SMS notification to the owner with all booking details captured.

✓ A high-value group reservation is secured during the busiest period of the week without a single staff member leaving the floor.

Tuesday 3:45pm

CALLER

"Yeah hi, I'm organising a work lunch for about fifteen people, end of next month. Can you do a set menu for a group that size and do you have a private area?"

MIA

Mia captures the caller's name, company, preferred date, headcount, and budget range. She explains the venue does catering for corporate groups and that the owner will call back with a tailored set-menu proposal. She confirms the caller's phone number, repeats the key details back for accuracy, and fires an urgent notification to the owner flagging it as a catering lead.

✓ A corporate catering enquiry worth several hundred dollars is captured and flagged rather than lost to a competitor during the afternoon lull when no one was at the desk.

Sunday 9:50pm

CALLER

"Hey, I just wanted to check your opening hours for the long weekend Monday, and also whether you do takeaway coffees only or if we can sit down."

MIA

Mia answers after hours and provides the confirmed trading hours for the public holiday, clarifies that dine-in is available, and notes the caller's name and suburb in case the owner wants to follow up with a special offer. No staff member is required and the caller gets an accurate answer immediately.

✓ A potential customer gets a correct answer at 9:50pm on a Sunday and arrives the next morning, rather than checking Google and landing on a competitor with a more recent listing.

Hospitality businesses use RipperReceptionist to capture reservations, function enquiries, and after-hours calls without pulling staff off the floor during service.

An estimated one in three calls to Australian cafes and restaurants goes unanswered, and over 70% of those missed calls are direct revenue, bookings, takeaway orders, and catering requests.

Every plan answers every call.

Competitors gate the good stuff behind $111-$283/month add-ons. Every plan here answers every call. Pro and Pro Max add the money side - deposits, invoicing and payment links.

Answers your phone 24/7

Every call in your business voice, on every plan. FAQs answered, messages taken; bookings and quotes on Pro.

Chats on your website

One script tag. Your AI is live. Customers get answers at midnight.

Books appointments

On Pro, Mia checks your RipperReceptionist calendar and confirms the booking. Pro and Pro Max add an automatic payment link.

Qualifies every lead

Hot leads flagged instantly. Every enquiry captured and followed up.

You stay in control

Every booking needs your one-tap approval. You are always the boss.

Learns your business

Reads your website. Knows your services, prices, and policies in 60 seconds.

Chases unpaid invoices (Pro and Pro Max)

Stripe payment links sent automatically, then a follow-up SMS if it's overdue.

CRM integrationComing soon

Will log every lead to HubSpot or Zoho, read and write, with no manual data entry.

The honest comparison

Others charge extra for basics

Feature

Competitors

Ripper

Booking engine

$15-$49/mo

✅

Job pipeline (New→Paid)

$29-$79/mo

✅

Lead qualification

$19-$49/mo

✅

Owner approval flow

$15-$29/mo

✅

No-show tracking

$9-$19/mo

✅

Call transcripts

$15-$29/mo

✅

Payment chasing by SMS

Paid add-on

✅

Connect your AI assistant

Not offered

✅

Industry-specialist AI

Not offered

✅

Instant call demos

Not offered

✅

Voice-guided setup

Not offered

✅

QR ordering + driver tracking

Paid add-on

✅

Total extras

$102-$254/mo

Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.

Setup in 5 minutes

Live before your next cup of tea

Paste your URL

Mia reads your site in 60 seconds

Describe your style

Your tone, rules, and what matters

Set your rules

Hours, messages, what to capture

Go live

Your AU number. Active immediately.

Every plan covered by a 14-day refund — you only pay for the minutes you use

Three plans

Three plans, designed for Australian small businesses

Every plan answers your phone. Upgrade or downgrade anytime.

STARTER

$19.99/mo + GST

14-day refund — you only pay for the minutes you use

+ 19 bonus minutes

one-time · redeem anytime

Voice + chat + email Mia. 100 conversations a month.

What Mia does

✓Answers every call in your business's name

✓Finds out what they want and how urgent it is

✓Takes the caller's details so no one slips through

What's included

✓Web chat

✓SMS replies

–WhatsAppSoon

–Social media messagesSoon

✓Phone receptionist

✓Voice billed at …

–Payment remindersAvailable on Pro

–Document chasingAvailable on Pro

–Review requestsAvailable on Pro

–Hot lead alertsAvailable on Pro

Preview your monthly voice cost.

Pay as you go at …. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.

BOOKING OVERFLOW

$25

credit + GST

≈ 0 minutes

… · never expires

FRONT OF HOUSE

$50

credit + GST

≈ 0 minutes

… · never expires

YOUR HOST

$100

credit + GST

≈ 0 minutes

… · never expires

Selected: Front of House — $50 of credit ≈ 0 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Missed calls per week

Average job value (AUD)

Conversion rate (%)

Estimated annual revenue loss

$34,944

About $2,912 per month

Estimated annual loss = 12 missed calls per week × 52 weeks × 40% conversion × $140 average job value.

Stop the leak. Mia answers every call, so these jobs stay booked.

Join the waitlist →

Frequently asked questions

Will Mia sound robotic to my regular customers?

Mia is configured in your voice, using the greeting, tone, and specific language your business uses. Callers hear a natural, conversational response rather than a phone-tree menu. You can update her script any time your hours, menu, or offers change.

What happens when a caller asks something Mia cannot answer, like a specific dish or a price?

Mia captures the caller's question and contact details, then sends you a notification straight away so you can call back with the specific answer. She does not guess or provide incorrect information.

We use a booking system already. Can Mia work with it?

Mia can capture reservation details and pass them directly to you via SMS or email for entry into your existing system. Direct integration with specific booking platforms depends on your setup. Ask us what is possible before you subscribe.

What about data privacy? My customers share names and phone numbers when they book.

Call data is stored securely and handled in accordance with Australian Privacy Act obligations. Caller details are used solely to deliver the service and notify you of enquiries. We do not share or sell caller data to third parties.

How does Mia learn my business?

Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.

Can I review what Mia says before it goes to a customer?

Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.

What if Mia gets something wrong?

Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.

View all FAQs →