Frequently asked questions

About five minutes. You sign up, verify your phone by SMS, paste your business details (or let Mia crawl your website), and forward your number. We send a step-by-step forwarding guide tailored to your carrier.

No. Forward your existing number to our shared line. Customers keep dialling the number they already know. Mia answers, captures the job, and you get a hot-lead alert by SMS.

All major Australian carriers — Telstra, Optus, Vodafone, Aussie Broadband, Belong, Boost, Felix, Kogan, TPG, More, and others. The forwarding code is standard across the network.

14-day refund — you only pay for the minutes you use. Ask within 14 days (from your billing page) and we refund what you paid, less the value of the bonus minutes you actually used at $0.50 each — capped at the bonus you were given. Minutes you paid for yourself with a top-up are your own credit and are never deducted from a refund.

Mia answers in your business name, listens to the caller, captures the job (name, number, address, what they need), confirms the details, and ends the call warmly. You get a summary by SMS within seconds.

Yes. During setup we ingest your website, services, hours, and pricing. You can edit any of it from the dashboard. Mia uses this to answer caller questions accurately.

Yes. Mia can transfer urgent callers to your mobile, take a booking in your RipperReceptionist calendar, or schedule a callback. You set the rules from the dashboard.

Mia tells the caller honestly: "Let me make sure the owner gets back to you on that." She captures the question and you see it in your dashboard. We use these to improve her over time.

Australian English. Voices and accents tuned for Australian callers. Multi-language support is on the roadmap.

Mia answering your inbound channels, your dashboard, the AI work that classifies callers and writes summaries, and customer support. Voice minutes are billed separately so you only pay for what you use.

$0.50 AUD per minute by default, drawn from your call credit. Calls are billed per minute, rounded up (minimum one minute), and billing starts when the call is answered. If a caller is transferred to your mobile, both legs of the call count toward your minutes, each rounded up to the next minute. Voicemail callbacks where Mia detects the answering machine are not charged. You top up your credit whenever you like — any amount from $10 to $500, plus GST — and it never expires.

All major credit and debit cards through Stripe. Australian dollars only.

No. Subscription is fixed monthly. Voice minutes are itemised on your dashboard in real time and drawn from credit you have already bought, so there is nothing to run up. We send you a low-balance warning by SMS and in your dashboard before your credit runs out, and if it does reach $0 Mia stops answering until you top up rather than billing you.

We pass through AI usage at our cost plus a small platform fee. You see it itemised on your bill in AUD. We do not surface USD rates or markup percentages because that is our concern, not yours.

Yes. No lock-in, no exit fee, no minimum term. Cancel from the dashboard. You keep access until the end of your current billing period.

Yes, change tier any time from the dashboard. If you upgrade and think you are owed something back for an unused period, email hello@ripperreceptionist.com — we look at it case by case and any refund is processed to your original payment method.

After cancelling you keep full access until the end of the period you have paid for, and your call history, captured jobs and dashboard data are retained - nothing is purged on a timer. If you want your data removed, email hello@ripperreceptionist.com and we will action it, keeping only the records the law requires.

No. Mia keeps answering until the end of your billing period. If you cancel mid-month, you have already paid for the rest of the month and Mia keeps working.

Yes. From the dashboard, set Mia's status to Voicemail (records messages) or Forward (rings your mobile). Pause as long as you like, no billing impact on the subscription tier.

Australia. Your account, call recordings and transcripts live on Australian-region servers in Sydney. We also rely on trusted service providers for voice, payments, email and AI, and some of them operate or store data outside Australia. Our Privacy Policy names each provider and explains the safeguards.

Calls are transcribed for the summary you receive and to improve Mia. Recordings are retained for up to 12 months; we do not delete them automatically at 30 days. If you want recordings or transcripts removed sooner, email hello@ripperreceptionist.com. You can disable recording on Pro and Pro Max tiers.

No. We never sell, share, or rent your customer data to anyone. Read our full privacy policy for details on the limited subprocessors who help us deliver the service (the voice carrier, our AI provider, our hosting).

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. Customers in the EU are protected by GDPR-equivalent terms.

Yes. Email hello@ripperreceptionist.com and we will action it. Deletion is handled by our team rather than a self-serve button, so you get a human confirming exactly what was removed. We aim to respond within 30 days, and some records (billing and tax) we are legally required to keep - we will tell you which.