For Australian real estate agents

At an open home. Mia takes the call.

Buyer enquiries, appraisal requests, rental applications. When you are showing a property and the phone rings, Mia answers, captures every detail, and notifies you so the lead is warm and waiting when you are free.

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✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

You are mid inspection. The phone rings from your pocket.

Caller
Hi, I just walked past the open home on Ramsay Street and I could not get inside in time. I am really interested. My name is James Chen, I am in Randwick. Is it possible to arrange a private inspection this week?
Mia
Absolutely James, I can get that moving. So that is the Ramsay Street property, and you would like a private inspection this week. What is the best number for you, and which days suit? Are you pre-approved, or still looking into finance?
Caller
Pre-approved and ready to move quickly.
Mia
Great position to be in. I will send the agent your details now so they can call you straight after the open home.
Lead flaggedBuyer lead sent to agent
BuyerJames Chen
PropertyRamsay Street open home
InterestPrivate inspection this week
FinancePre-approved
✓ The agent calls James back at 11:45am. Private inspection booked for Tuesday. James submits an offer by the end of the week.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Buyers call the next agent on the list when they hit voicemail
An estimated 78% of buyers end up working with the first agent who responds to their enquiry. During open homes, inspections, and settlement meetings, real estate agents are precisely unavailable when buyer interest is at its highest. Research into agency response times found that 48% of sales enquiries went unanswered entirely, and the average response time across agencies was nearly four business hours. In a market where a buyer may shortlist three agents on a Saturday morning, the agent who calls back last is the agent who loses the listing.
Source: rexsoftware.com — "48% of sales inquiries went unanswered"; agentzap.ai — "78% of homebuyers end up working with the first real estate agent who responds to their inquiry"
67% of property enquiries arrive outside business hours
Buyers and prospective landlords search for properties in the evenings and on weekends, after they have finished their own working day. Research into Australian real estate call volumes found that an estimated 67% of property enquiries occur outside traditional business hours. An agent who switches off at 5pm is invisible to more than half their potential enquiries. Extending personal hours is not sustainable, and a single front desk can only cover one shift.
Source: tabbly.io — "67% of property inquiries occur outside traditional business hours" in Australian real estate context
High call volume spikes during spring selling season
Australian real estate agents receive an estimated 30 to 50 calls per day during normal periods, with spikes reaching 70 or more during the spring selling season. Property managers handling rental applications, maintenance requests, and leasing enquiries simultaneously face the same surge. A single agent or a small agency without reception support cannot answer every call, and every missed call during peak season is a warm lead that moves on within minutes.
Source: tabbly.io — "Australian real estate agents receive between 30-50 calls per day during peak periods, with spikes reaching 70+ calls daily during spring selling season"
Open homes and inspections take you off the phone for hours at a time
Saturday opens and mid-week inspections are the hours when an agent is least able to answer and buyers are most likely to ring. The agent is standing in someone's lounge room with a contact list in hand and the phone on silent by necessity. Every enquiry that arrives in that window waits until the campaign day is over.
How Mia handles it

Real calls. Real outcomes.

Saturday 10:20am
CALLER
"Hi, I just walked past the open home on Ramsay Street and I could not get inside in time. I am really interested. My name is James Chen, I am in Randwick. Is it possible to arrange a private inspection this week?"
MIA
Mia answers while the agent is mid-inspection. She captures James's full name, contact number, the property address, his preferred inspection days and times, and whether he is pre-approved or still looking. She sends the agent a notification with the full lead summary so the callback after the open home is warm and ready to book.
✓ The agent calls James back at 11:45am. Private inspection booked for Tuesday. James submits an offer by the end of the week.
Wednesday 7:15pm
CALLER
"Hi, I am looking at getting an appraisal on my house in Newtown. We are thinking of selling probably in the next three to six months. Just wanted to see what you thought the place might be worth. Name is Angela, happy to be called back tomorrow morning."
MIA
Mia introduces herself as the agency's receptionist, confirms this is an appraisal enquiry, captures Angela's full name, contact number, suburb, rough timeline to market, and whether she wants a formal appraisal or just a general guide first. The agent has a qualified listing lead with all context ready for the morning.
✓ The agent calls Angela first thing on Thursday with comparables for Newtown already pulled. Appraisal booked for that Friday afternoon.
Monday 8:50am
CALLER
"Yeah hi, this is Mark Tanaka. I manage three investment properties and my current agency is not performing. I am looking to switch management. Can someone senior call me back to talk through what you offer?"
MIA
Mia captures Mark's name, contact number, number of properties, current suburb, and the nature of his dissatisfaction with the existing management arrangement. She notes his preference for a senior callback and sends the property management lead to the principal agent immediately with full context.
✓ The principal calls Mark within the hour. Three management agreements transferred within two weeks.
Real estate agencies use RipperReceptionist to capture buyer enquiries and appraisal requests during open homes, inspections, and after hours, so every warm lead is logged and ready for a same-day callback.
An estimated 78% of buyers work with the first agent to respond. Every call that hits voicemail during a Saturday open home is a lead already moving to a competitor.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $111-$283/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Sends a payment link automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Chases unpaid invoices
Stripe payment links sent automatically, then a follow-up SMS if it's overdue.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Job pipeline (New→Paid)
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Payment chasing by SMS
Paid add-on
✅
Connect your AI assistant
Not offered
✅
Industry-specialist AI
Not offered
✅
Instant call demos
Not offered
✅
Voice-guided setup
Not offered
✅
QR ordering + driver tracking
Paid add-on
✅
Total extras
$111-$283/mo
$0

Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.

Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

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Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo + GST

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo + GST

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
SAVE $2,000
PRO MAX
$999one-time + GST
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.

AFTER HOURS ENQUIRIES
$25
credit + GST
≈ 50 minutes
$0.50/min · never expires
ENQUIRY COVER
$50
credit + GST
≈ 100 minutes
$0.50/min · never expires
YOUR PA
$100
credit + GST
≈ 200 minutes
$0.50/min · never expires

Selected: Enquiry Cover — $50 of credit ≈ 100 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$93,600

About $7,800 per month

Estimated annual loss = 4 missed calls per week × 52 weeks × 5% conversion × $9,000 average job value.

Stop the leak. Mia answers every call, so these jobs stay booked.

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Frequently asked questions

Will Mia understand property-specific terminology like open homes, appraisals, and settlement?
Mia is configured with your agency's context before going live, including the suburbs you cover, whether you specialise in residential sales, property management, or both, and the language your clients use. She captures the right intake details so your callbacks are informed from the first word.
What happens when multiple buyers call during the same open home?
Mia handles every call simultaneously. There is no engaged tone and no voicemail. Each caller gets a professional answer, their details are captured, and you receive a notification for each one. You return from the open home with a ranked list of interested buyers rather than a phone full of missed calls.
Can Mia handle property management enquiries like maintenance requests or rental applications?
Yes. Mia captures the nature of the enquiry, whether it is a maintenance report, a rental application follow-up, or a leasing question, along with the tenant's name, property address, and urgency level. For genuine emergencies you can configure a forwarding rule. All other enquiries are logged and notified so nothing falls through the cracks.
We already have a receptionist. Why would we need Mia?
Mia handles overflow and after-hours coverage, the calls that come in during open homes, after 5pm, on weekends, and when your receptionist is already on another line. Research suggests an estimated 67% of property enquiries arrive outside standard hours. Your receptionist handles the desk; Mia handles everything that would otherwise ring out.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

More on this from our blog

Practical guides on how Mia answers calls in your line of work.

What Happens to a Real Estate Agent's After-Hours Missed Call in Australia
Read the guide →

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