For Australian tradies

You're on the tools. Mia's on the phone.

Plumbing, electrical, HVAC, building, cleaning, landscaping. When you're up a ladder or under a sink, Mia answers every call in your business name, captures the job, and texts you instantly.

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✓ 14-day refund — you only pay for the minutes you use✓ Live in 5 minutes✓ No lock-in

Mia· RipperReceptionist Demo

You are mid cable run. The phone rings.

Caller

Hi, I am trying to get someone in to fix a leaking hot water system. It started dripping last night and the carpet near the cupboard is getting wet. We are in Ferntree Gully. Can someone come out today or tomorrow?

Mia

Sorry to hear that, water near carpet is no fun. You are in Ferntree Gully, is that right? And is it a gas or electric unit?

Caller

Electric, I think. It is dripping steadily now.

Mia

Righto, I will log this as urgent. Can I grab your name and best mobile, and what time window suits today?

Mia

Done. The owner is getting the full job summary on his phone right now and will text you a confirmed time shortly.

Urgent notificationUrgent job sent to owner

JobLeaking hot water system (electric)

SuburbFerntree Gully

UrgencyUrgent, active leak near carpet

WindowToday, morning preferred

✓ The owner gets a structured job brief on their phone within seconds of the call ending and can text back a confirmed time before a competitor has even picked up.

24/7

always answering

setup fee

5 min

go-live

No lock-in

cancel anytime

Real challenges

Why calls get missed.

On-site work means calls go unanswered

Sole-trader electricians, plumbers, and builders routinely miss inbound calls while physically on tools. Up a ladder, under a sink, or on a noisy slab. Tradie Scaler estimates Australian sole traders miss approximately one in three incoming calls while on-site, and callers who hit voicemail rarely wait. RingCentral research cited by Trillet.ai puts 80% of callers as hanging up without leaving a message.

Source: tradiescaler.com — "Sole traders miss approximately 1 in 3 incoming calls while on-site"; trillet.ai citing RingCentral research — "80% of callers hang up without leaving a voicemail"

First responder wins the job, every time

Homeowners shopping for a plumber or electrician typically ring several businesses at once and book the first one that answers. Ruby Receptionist notes that on platforms like hipages and Oneflare, unanswered leads expire and are passed to the next tradie automatically. The tradie who calls back 45 minutes later, after climbing down safely and washing their hands, is almost always too late.

Source: rubyreceptionist.com.au — "Customers rarely leave voicemails anymore. They move on quickly." tradiescaler.com — "That caller rings the next electrician in Google, gets answered on the second ring, and books a job that should have been yours"

After-hours emergencies leak to competitors overnight

Burst pipes, trip faults, and storm damage do not happen between 9 and 5. Getfullybooked.au notes that trade emergencies occur at midnight and on weekends when most tradies have no call coverage at all. A sole plumber with no after-hours answer loses not only that emergency callout fee but the follow-on maintenance relationship that often follows an emergency job.

Source: getfullybooked.au — "Trade emergencies don't follow business hours: Burst pipes happen at midnight, power outages occur on weekends, storm damage needs immediate assessment"

Job details get lost between the ute and the office

Details taken on site end up on a scrap of plasterboard, in a phone note, or in someone's memory until the end of the day. Addresses get half-written, promised callbacks get forgotten, and the same customer is rung twice for information they already gave once. The call was answered and the job is still at risk.

How Mia handles it

Real calls. Real outcomes.

Wednesday 8:15am

CALLER

"Hi, I am trying to get someone in to fix a leaking hot water system. It started dripping last night and the carpet near the cupboard is getting wet. We are in Ferntree Gully. Can someone come out today or tomorrow?"

MIA

Mia answers on the second ring, greets the caller in the business name, confirms the suburb, and asks whether it is a gas or electric unit and how badly it is leaking. She logs the job as urgent, takes the caller's name and mobile number, confirms the preferred time window, and immediately sends the owner a notification with the full job summary, address, fault description, urgency level, and callback number.

✓ The owner gets a structured job brief on their phone within seconds of the call ending and can text back a confirmed time before a competitor has even picked up.

Friday 5:50pm

CALLER

"Hey, just calling to get a quote on rewiring a double garage. We are converting it to a home office. We are in Bayswater. Not urgent but want to lock someone in before school holidays. Is there any chance of a site visit next week?"

MIA

Mia confirms the suburb and scope, new circuits, power points, and lighting, asks whether the owner has access to the meter board and if there are any existing sub-boards in the garage. She offers two time slots from the owner's availability calendar, books a site inspection, and confirms the appointment via SMS to the caller. The owner receives a notification with all job details.

✓ A quote job is locked in over the weekend without the owner having to interrupt their Friday evening or risk the lead going cold.

Tuesday 11:30am

CALLER

"Hi, I run a small cafe in Newtown and our dishwasher drain is backing up into the floor drain. Health inspection is Thursday. I need a plumber today if at all possible. Who do I speak to about booking?"

MIA

Mia identifies this as a commercial urgent job, confirms the premises address and the nature of the blockage, asks whether the floor drain itself is clear and whether there is visible grease trap backup. She captures the contact name, the best mobile number, and flags the Thursday deadline in the job notes. The owner receives an urgent-priority notification instantly with all details.

✓ The business owner sees the commercial urgent flag during a tea break and rings back within minutes, securing a same-day booking at a commercial rate.

Tradie businesses use RipperReceptionist to capture every inbound job enquiry while on the tools, so no lead goes to a competitor just because the phone rang at the wrong moment.

Australian sole-trader tradies miss an estimated one in three on-site calls, and in a market where the first business to answer wins the booking, that gap directly costs jobs.

Every plan answers every call.

Competitors gate the good stuff behind $111-$283/month add-ons. Every plan here answers every call. Pro and Pro Max add the money side - deposits, invoicing and payment links.

Answers your phone 24/7

Every call in your business voice, on every plan. FAQs answered, messages taken; bookings and quotes on Pro.

Chats on your website

One script tag. Your AI is live. Customers get answers at midnight.

Books appointments

On Pro, Mia checks your RipperReceptionist calendar and confirms the booking. Pro and Pro Max add an automatic payment link.

Qualifies every lead

Hot leads flagged instantly. Every enquiry captured and followed up.

You stay in control

Every booking needs your one-tap approval. You are always the boss.

Learns your business

Reads your website. Knows your services, prices, and policies in 60 seconds.

Chases unpaid invoices (Pro and Pro Max)

Stripe payment links sent automatically, then a follow-up SMS if it's overdue.

CRM integrationComing soon

Will log every lead to HubSpot or Zoho, read and write, with no manual data entry.

The honest comparison

Others charge extra for basics

Feature

Competitors

Ripper

Booking engine

$15-$49/mo

✅

Job pipeline (New→Paid)

$29-$79/mo

✅

Lead qualification

$19-$49/mo

✅

Owner approval flow

$15-$29/mo

✅

No-show tracking

$9-$19/mo

✅

Call transcripts

$15-$29/mo

✅

Payment chasing by SMS

Paid add-on

✅

Connect your AI assistant

Not offered

✅

Industry-specialist AI

Not offered

✅

Instant call demos

Not offered

✅

Voice-guided setup

Not offered

✅

QR ordering + driver tracking

Paid add-on

✅

Total extras

$102-$254/mo

Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.

Setup in 5 minutes

Live before your next cup of tea

Paste your URL

Mia reads your site in 60 seconds

Describe your style

Your tone, rules, and what matters

Set your rules

Hours, messages, what to capture

Go live

Your AU number. Active immediately.

Every plan covered by a 14-day refund — you only pay for the minutes you use

Three plans

Three plans, designed for Australian small businesses

Every plan answers your phone. Upgrade or downgrade anytime.

STARTER

$19.99/mo + GST

14-day refund — you only pay for the minutes you use

+ 19 bonus minutes

one-time · redeem anytime

Voice + chat + email Mia. 100 conversations a month.

What Mia does

✓Answers every call in your business's name

✓Finds out what they want and how urgent it is

✓Takes the caller's details so no one slips through

What's included

✓Web chat

✓SMS replies

–WhatsAppSoon

–Social media messagesSoon

✓Phone receptionist

✓Voice billed at …

–Payment remindersAvailable on Pro

–Document chasingAvailable on Pro

–Review requestsAvailable on Pro

–Hot lead alertsAvailable on Pro

Preview your monthly voice cost.

Pay as you go at …. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.

AFTER HOURS

$25

credit + GST

≈ 0 minutes

… · never expires

ON THE TOOLS

$50

credit + GST

≈ 0 minutes

… · never expires

YOUR RECEPTIONIST

$100

credit + GST

≈ 0 minutes

… · never expires

Selected: On the Tools — $50 of credit ≈ 0 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Missed calls per week

Average job value (AUD)

Conversion rate (%)

Estimated annual revenue loss

$35,100

About $2,925 per month

Estimated annual loss = 5 missed calls per week × 52 weeks × 30% conversion × $450 average job value.

Stop the leak. Mia answers every call, so these jobs stay booked.

Join the waitlist →

Frequently asked questions

I am on the tools all day. Will Mia know enough about my trade to sound right to my callers?

Mia is set up with your specific trade, your service area, and your common job types before the first call. Callers hear a receptionist who understands what a switchboard upgrade or a blocked stormwater drain actually means, not a generic bot reading off a script. You review and tweak the setup until it sounds like your business.

What happens to the details Mia captures? Do I have to log into something to find them?

Every call is summarised and pushed to you as a notification with the caller's name, number, suburb, job description, and preferred time. You get that instantly, so you can respond between jobs without hunting through a portal or listening to voicemail messages.

I already use ServiceM8. Does this connect with it or is it separate?

Mia captures structured job details that you can act on immediately. The core value is that no call goes unrecorded and you always have the full job brief in your hand within seconds of the call ending, ready to enter into ServiceM8.

What about after-hours calls, emergencies and callers ringing late at night?

Mia answers every call, any time of day or night, including weekends and public holidays. You configure which job types trigger an urgent notification to your phone and which ones get a polite acknowledgement with a next-business-day callback. Emergency plumbing calls get treated differently to a quote enquiry. You decide the rules.

How does Mia learn my business?

Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.

Can I review what Mia says before it goes to a customer?

Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.

What if Mia gets something wrong?

Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.

View all FAQs →