For Australian recruitment agencies

In a client briefing. Mia takes the call.

Candidate intake calls, client vacancy briefs, reference check enquiries. When you are mid-briefing and a candidate rings, Mia answers, captures the details, and notifies you so every placement opportunity is logged before the candidate calls the next agency.

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End of the day. An urgent brief comes in.

Caller
Hi, this is Kate Mullins from Meridian Logistics. We have got an urgent vacancy for a warehouse operations manager starting Monday. We need someone immediately, can your team help? I need to speak to someone today if possible.
Mia
We can definitely help Kate. So that is an urgent vacancy at Meridian Logistics, a warehouse operations manager starting Monday. What is the best number and location for the role?
Mia
I will get this straight to the consultant now so they call you back before six, while you are still in decision mode.
Urgent notificationUrgent vacancy sent to consultant
ClientKate Mullins, Meridian Logistics
RoleWarehouse operations manager
StartMonday
UrgencyUrgent, callback before 6pm
✓ The consultant calls Kate at 6:05pm, confirms the full vacancy brief, and has three shortlisted candidates from the existing database sent by 8am Friday. Placement filled by close of business Monday.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Candidates call once, then move on to the next recruiter
An estimated 80% of job seekers expect a response from a recruiter faster than most agencies can deliver, yet only an estimated 19% of candidates hear back within 24 hours. In a market where a candidate rings two or three agencies on the same afternoon, the agency that answers and captures the call wins the placement opportunity. A call to voicemail during a client briefing or interview block is a warm candidate already dialling a competitor.
Source: hrdive.com — "80% of job seekers want faster response times from recruiters"; Sense survey cited in HR Dive — "Only 19% of candidates reported hearing back from recruiters within 24 hours"
Communication failures cost placements and damage reputation
An estimated 52% of candidates report being ghosted after an interview, and 26% have rejected an offer due to inadequate communication during the hiring process. In a boutique recruitment agency, a missed callback or an unreturned intake call is indistinguishable from ghosting from the candidate's perspective. Lost placements have a direct dollar cost, and an agency known for poor responsiveness struggles to attract quality candidates for future roles.
Source: selectsoftwarereviews.com — "52% of U.S. job seekers reported being ghosted after an interview"; "26% of applicants rejected offers due to inadequate communication or unclear role expectations"
Phone is the highest-conversion intake channel and it is unmanned
Research into recruitment communication channels found that cold calls achieve an estimated 8 to 12% response rate compared to approximately 1% for email. Voice calls are perceived as warmer and more personal, making them significantly more effective for candidate intake and client relationship calls. Yet most boutique recruitment agencies have no dedicated reception, leaving the highest-converting channel to ring out whenever a consultant is on another call or in a client briefing.
Source: recruitcrm.io — "Cold calls have an average response rate of 8-12%" versus "email's average response rate of about 1%"; citing Association for Psychological Science on voice communication warmth
Every first call repeats the same screening questions
Notice period, right to work, location, salary expectation, and which roles the candidate is actually open to. Nothing can move until those answers exist, and they have to be collected one call at a time. When those calls are missed, the consultant is not only chasing a candidate, they are chasing the basic facts needed to decide whether that candidate is worth chasing.
How Mia handles it

Real calls. Real outcomes.

Tuesday 9:10am
CALLER
"Hi, I am looking for work in project management. I have got about eight years experience in construction and I am currently between roles. I saw your ad on Seek. My name is Daniel Hartley, I am in Brisbane. Can someone give me a call back to discuss?"
MIA
Mia answers while the consultant is in a client briefing. She captures Daniel's full name, contact number, discipline, years of experience, current location, preferred work type, and notes the Seek source. The consultant receives a structured candidate intake notification before the briefing wraps up.
✓ The consultant calls Daniel back at 10:30am with two open construction project management roles already in mind. Interview scheduled for Thursday.
Thursday 5:50pm
CALLER
"Hi, this is Kate Mullins from Meridian Logistics. We have got an urgent vacancy for a warehouse operations manager starting Monday. We need someone immediately, can your team help? I need to speak to someone today if possible."
MIA
Mia identifies this as an urgent client vacancy brief, captures Kate's name, company, role title, start date, location, and the urgency level. She sends an immediate notification to the consultant with full context so the callback happens before 6pm, while the client is still in decision mode.
✓ The consultant calls Kate at 6:05pm, confirms the full vacancy brief, and has three shortlisted candidates from the existing database sent by 8am Friday. Placement filled by close of business Monday.
Monday 8:35am
CALLER
"Good morning, I am ringing to provide a reference for someone called Priya Sharma. I got a message from your agency but I am not sure who to ask for. Can I leave my details and have someone call me back?"
MIA
Mia confirms this is a reference call for a current candidate, captures the referee's name, contact number, company, their relationship to the candidate, and the candidate's name. She fires a notification to the relevant consultant immediately so the reference can be collected before the candidate's placement window closes.
✓ The consultant calls the referee back within 20 minutes and completes the reference in a single call, keeping the placement timeline on track.
Recruitment agencies use RipperReceptionist to capture candidate intake calls and urgent client vacancy briefs during briefings and interviews, so no placement opportunity is lost to an unanswered phone.
An estimated 80% of candidates expect fast responses. When a candidate rings and hits voicemail, an estimated 19% of them wait for a callback. The rest move on to the next agency on their list.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $111-$283/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Sends a payment link automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Chases unpaid invoices
Stripe payment links sent automatically, then a follow-up SMS if it's overdue.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Job pipeline (New→Paid)
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Payment chasing by SMS
Paid add-on
✅
Connect your AI assistant
Not offered
✅
Industry-specialist AI
Not offered
✅
Instant call demos
Not offered
✅
Voice-guided setup
Not offered
✅
QR ordering + driver tracking
Paid add-on
✅
Total extras
$111-$283/mo
$0

Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.

Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

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Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo + GST

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo + GST

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
SAVE $2,000
PRO MAX
$999one-time + GST
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.

AFTER HOURS
$25
credit + GST
≈ 50 minutes
$0.50/min · never expires
IN INTERVIEWS
$50
credit + GST
≈ 100 minutes
$0.50/min · never expires
YOUR RECEPTIONIST
$100
credit + GST
≈ 200 minutes
$0.50/min · never expires

Selected: In Interviews — $50 of credit ≈ 100 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$83,200

About $6,933 per month

Estimated annual loss = 2 missed calls per week × 52 weeks × 10% conversion × $8,000 average job value.

Stop the leak. Mia answers every call, so these jobs stay booked.

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Frequently asked questions

Will Mia understand recruitment terminology like roles, placements, and vacancy briefs?
Mia is configured with your agency's context before going live, including the sectors you recruit across, whether that is construction, finance, hospitality, or another discipline, and the intake details you need from both candidates and clients. She captures name, contact, role type, location, and urgency so every callback is a warm, informed conversation.
What happens when a candidate calls while I am already on a call with another candidate?
Mia handles every call simultaneously. There is no engaged tone. Each caller gets a professional answer, their details are captured, and you receive a notification for each one. You come off the call with a queue of ready-to-call candidates rather than a list of missed calls to chase.
Can Mia handle urgent client calls from hiring managers with a role to fill?
Yes. Mia identifies the nature of the enquiry, captures the company name, contact, role title, location, and urgency, and notifies you immediately. You can configure a forwarding rule for calls that are too time-sensitive to wait. All other client briefs are logged with full context so your callbacks start from an informed position.
We work across multiple sectors. Will Mia be able to handle calls for all of them?
Mia is set up to reflect your agency's specific sector mix. If you recruit across construction, technology, and administration, she captures the discipline and role type as part of every intake call. You brief her once during setup; she applies that context consistently on every call, regardless of which sector the caller is enquiring about.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

More on this from our blog

Practical guides on how Mia answers calls in your line of work.

AI Receptionist for Recruitment Agencies in Australia
Read the guide →

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