For Australian cleaning businesses

Mid-job. Mia takes the call.

End-of-lease bookings, recurring quote calls, commercial enquiries. When you are on-site with a vacuum running, Mia answers, captures the full job brief, and sends it straight to your phone.

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✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

You are mid clean, vacuum running. The phone rings.

Caller
Hi, I need an end-of-lease clean done by Friday. We're handing the keys back at 2pm. It's a two-bedroom unit in Ringwood, carpets included. Can you fit us in? I've already called two other mob and left messages.
Mia
I can help with that. End of lease on a two-bed unit in Ringwood, keys back Friday at 2, carpets included. Can I grab your name and best number? And are there any extras like the oven or windows?
Caller
Yeah, the oven too if you can.
Mia
Perfect. The owner will call you back today with a quote. I am sending him everything now so you are not left waiting like the others.
SMS to ownerLead sent to owner
JobEnd of lease clean, two-bed unit
SuburbRingwood
DeadlineFriday, keys back 2pm
ExtrasCarpets, oven
✓ Owner receives a full lead brief before 8am, calls back within minutes, and wins the booking ahead of the two competitors who never answered.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Mid-clean, phone rings, job gets lost
Cleaners are on-site with gloves on and a vacuum running when their best leads call. For sole operators and small crews, answering mid-clean is not practical, so the call goes to voicemail. Research from RingCentral cited by Trillet.ai shows 80% of callers hang up without leaving a voicemail, and 85% never call the business back. That quote is gone to whichever competitor picked up.
Source: trillet.ai — "Research from RingCentral shows 80% of callers hang up without leaving a voicemail. 85% of callers never bother calling back if they don't get through the first time."
First to answer wins the end-of-lease job
End-of-lease customers are under genuine time pressure. They need a bond clean confirmed before the key handover date, and they are typically ringing three or four cleaners at once. Sophiie.ai reports that 78% of customers buy from the first business that responds to their enquiry, and that even a one-hour delay allows prospects to contact multiple competitors and move on. For end-of-lease work, being second to respond usually means losing the booking entirely.
Source: sophiie.ai — "78% of customers buy from the first business that responds to their inquiry"
After-hours enquiries fall through every evening
Residential and commercial cleaning enquiries do not stop when the working day ends. Tenants search for bond cleaners on weeknights after handing in notice, and property managers ring about commercial contracts outside business hours. Autopilot Genie reports that an estimated 22% to 62% of calls to Australian small businesses go unanswered, with trades and home services sitting at a 35% miss rate, the highest of any tracked sector.
Source: autopilotgenie.com — 'Trades/Home Services miss rate listed at 35%, highest tracked sector; 22% to 62% of calls to small and medium businesses go unanswered'
Calls land while you are driving between jobs
A cleaning run is a sequence of short jobs with a drive between each one, so the phone rings when the operator is on the road with a boot full of gear and cannot safely take it. Callers are usually ringing several cleaners in one sitting. By the time the van is parked and the call is returned, the job has often already been booked with whoever picked up.
How Mia handles it

Real calls. Real outcomes.

Tuesday 7:45am
CALLER
"Hi, I need an end-of-lease clean done by Friday. We're handing the keys back at 2pm. It's a two-bedroom unit in Ringwood, carpets included. Can you fit us in? I've already called two other mob and left messages."
MIA
Mia answers immediately, confirms the job type, notes the suburb and the Friday 2pm deadline, asks for the caller's name and best contact number, checks whether there are any extras like oven or windows, then confirms a same-day callback from the owner with a quote. Mia sends the owner an SMS and email notification with all job details within seconds.
✓ Owner receives a full lead brief before 8am, calls back within minutes, and wins the booking ahead of the two competitors who never answered.
Thursday 6:30pm
CALLER
"Yeah, hi. I'm after a fortnightly house clean starting next week if possible. Three-bedroom place in Moorabbin, two adults, no pets. What do you charge and how do I get booked in?"
MIA
Mia picks up, captures the caller's name, suburb, house size, and preferred start date. Mia explains the owner will confirm exact pricing and availability first thing tomorrow morning, takes the caller's mobile number, and asks whether mornings or afternoons suit better. A notification with the full enquiry is sent to the owner immediately.
✓ Recurring residential client secured via a 6:30pm call the owner would otherwise have seen only the next morning.
Monday 8:15am
CALLER
"Hi, I manage a small office in Southbank, about 400 square metres. We've just lost our current cleaner and need someone to start ASAP, ideally this week. Five nights a week. Are you guys doing commercial?"
MIA
Mia answers, confirms the enquiry is for commercial cleaning, captures the contact's name, direct number, and preferred inspection time for a quote walk-through. Mia flags the urgency in the notification to the owner and asks whether the caller has a preferred start date so the owner can prioritise the callback.
✓ Owner receives a high-value commercial lead with full site details before the first job of the day and can respond while driving to the first clean.
Cleaning businesses use RipperReceptionist to capture end-of-lease, residential recurring, and commercial enquiries the moment they come in, without stopping mid-clean to answer the phone.
With an estimated 35% of calls to Australian trades and home service businesses going unanswered, cleaning operators who respond first consistently win the booking over competitors who rely on voicemail.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $111-$283/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Sends a payment link automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Chases unpaid invoices
Stripe payment links sent automatically, then a follow-up SMS if it's overdue.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Job pipeline (New→Paid)
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Payment chasing by SMS
Paid add-on
✅
Connect your AI assistant
Not offered
✅
Industry-specialist AI
Not offered
✅
Instant call demos
Not offered
✅
Voice-guided setup
Not offered
✅
QR ordering + driver tracking
Paid add-on
✅
Total extras
$111-$283/mo
$0

Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.

Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo + GST

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo + GST

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
SAVE $2,000
PRO MAX
$999one-time + GST
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.

AFTER HOURS
$25
credit + GST
≈ 50 minutes
$0.50/min · never expires
ON THE TOOLS
$50
credit + GST
≈ 100 minutes
$0.50/min · never expires
YOUR RECEPTIONIST
$100
credit + GST
≈ 200 minutes
$0.50/min · never expires

Selected: On the Tools — $50 of credit ≈ 100 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$20,020

About $1,668 per month

Estimated annual loss = 5 missed calls per week × 52 weeks × 35% conversion × $220 average job value.

Stop the leak. Mia answers every call, so these jobs stay booked.

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Frequently asked questions

I'm a sole operator. Will Mia sound like me or like a call centre?
Mia is set up in your voice using your business name, your service list, and the way you normally describe your work. Callers hear a professional response that sounds like you picked up, not a generic answering service. You review and approve the script before it goes live.
What happens if a caller asks for a price on a bond clean? Mia can't quote that.
Mia does not quote on your behalf. She captures the job details, bedrooms, suburb, carpet or no carpet, key-handover date, and tells the caller you will confirm pricing shortly. You get a full brief by SMS and can ring back with an accurate quote in minutes. Most cleaners find this is faster than quoting cold anyway.
My busiest time is Saturday mornings. Will Mia handle multiple calls at once?
Yes. Mia handles concurrent calls without putting anyone on hold. Each caller gets the same attentive response, and each enquiry lands in your notifications separately so you can work through them after the morning rush.
I already use a booking system. Does Mia replace it or work alongside it?
Mia works alongside your existing setup. She captures enquiry details and notifies you; you confirm and enter bookings in whatever system you already use. There is no forced migration and no new software for your team to learn.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

Right now, someone is calling.
Will you answer?

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No lock-in. Cancel anytime. Australian hosted.

Weighing this up against a receptionist or voicemail?

We wrote an honest four-way comparison for tradies, including where a human on the phone genuinely beats us.

Read the comparison →